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Return Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return the item to us within 30 days of purchase in its original condition for a refund in the original form of payment or an exchange.

The goal of Diophy.com is to provide a wide selection of handbags products 24 hours-a-day. We will make every attempt to ship your order in the same day the order is placed.

Shipping is done by either UPS, USPS or FeDex. Shipping cost is calculated based on weight of the item(s) or size of box (es).

· All return should be accompanied by an order confirmation number. Please email the order number, items you wish to return, and the reason for the return. Unauthorized returns will not be processed.

· For proper handling of the return, clearly mark the order confirmation number on the package, and please include the copy of the email from Diophy.com.

· Unless an order confirmation number is requested within 30 business days after the receipt of the merchandise, and the return items are postmarked within 30 business days from the receipt of the order confirmation number, return will not be processed and no credit will be issued under any circumstances.

· We will issue a credit (store credit only) for defective or damaged merchandise. The original shipping charge and return shipping cost are covered under this policy. The customer is responsible for return shipping cost other return reasons except the item is defected or damaged.

· There will be a 30% restocking charge on returned merchandise that is neither damaged nor defective.

· All sales are final on promotional, sales (including closeouts), and special ordered items.

· All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the complete original packaging materials as they have to be discarded.

· We are not liable for merchandise damaged during transportation. The UPS or FedEx shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with UPS or FedEx.